FAQ

 

HOW CAN I TRACK MY ORDERS & PAYMENT?

After logging into your account, the status of your checkout history can be found under My Orders. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from City-Link.

 

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Members who ship their orders should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

 

HOW DO YOU SHIP MY ORDERS?

All your orders are sent via City-Link.

 

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Credit/Debit cards and Ipay88 Merchant account payments.

 

WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O (Delivery Order) and Invoice to us at enquiries@insanbakti.com within 7 days of product received.

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged product(s) received, we will require photo proof of the affected and your D.O (Delivery Order) & Invoice in order for us to investigate and review before a decision is made to re-send the product(s) to you at no cost, subject to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at enquiries@insanbakti.com 

2. In the event of lost mail, we will try to locate the delivery team in City-Link and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

 

WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/EXPIRED/WRONG ITEMS/MISSING ITEMS?

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O (Delivery Order) & Invoice to us at enquiries@insanbakti.com within 7 days of product received.

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event that the product(s) you've received is unsatisfactory in any way you perceive, we will require photo proof of the product and your D.O (Delivery Order) as well as Invoice and you may be required to send us back the product for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.

2. In the event that you receive an expired product, we will require clear photo proof of the product and its expiry date for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability.

3. In the event that you've received the wrong product, we will require photo proof of the wrongly sent product and D.O (Delivery Order) & Invoice and after reviewing, we'll re-send the correct product to you at no cost, subject to availability.

4. In the event you've received your order with a missing product, we will require you to email us a clear photo proof of your D.O (Delivery Order) & Invoice to enquiries@insanbakti.com and after which, kindly give us a call at 03-5633 2010 and our customer service officer will attend to you to find out more before a decision is made to re-send the missing product to you at no cost, subject to availability.

 

I AM HAVING PROBLEMS ACCESSING INSAN BAKTI WEB STORE. SOME OF THE PAGES LOOK WEIRD. AM I USING THE RIGHT BROWSER?

As Insanbakti Store uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Sample Store:

1. Microsoft Internet Explorer Version 10 onwards.

2. Mozilla Firefox Version 10 onwards.

3. Google Chrome Version 12 onwards.

In addition, please ensure that your Javascript and Cookie is enabled on your browser.